$34.00 AUD
$24.50 AUDIS THIS YOUR FIRST ORDER? Please email an image of your lash certification to HELLO@LASHBOXLA.COM.AU
5% restocking fee applied to canceled orders for customers who are not industry certified, or accounts placed on hold for processing. We are a professional wholesale supply company, If you are looking for retail products to use at home for yourself, please visit The Lash Spot https://thelashspot.com.au/collections/all or Skim Boutique https://www.skimboutique.com.au/shop for consumer purchases.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, please choose carefully at checkout as change of mind reruns is at our discretion.
Several types of goods are exempt from being returned for example opened lash trays, liquids, Some health and personal care items.
Additional non-returnable items:
Gift cards
Downloadable software products
To complete your return, we require your original order number, name on the order, reason for return and in some cases images .You can reach our customer service team by emailing hello@lashboxla.com.au they will help guide you through the process.
We have a limited return policy because we cannot restock returned goods as they are professional supplies. If you wish to return a product, please review this policy in full and then call us to discuss the reason you wish to return your product with images.
In regards to faulty item, please email hello@lashboxla.com.au to discuss replacement options or refund we may require some detailed images or a video for our records, depending on the item we may require our troubleshooting process to be followed before resolution options of replacement or refund are offered.
Troubleshootingprofessional products can sometimes take time to learn their differences from previous supplies you may have worked with. We are here to help guide and add to your education about the latest science and international standards we have available to us. In no way is this process a question about your ability, experience or knowledge. In fact this process is quite the opposite it is designed for us to help us learn your product needs better for smoother innovation of new supplies and help fill any gaps in the personal usability process including education knowledge vs application understanding. If we cannot assist through this process to resolve your issue we will offer a refund.
Tweezers are a very personal item and because we are all unique and our hands work in different ways, we understand that sometimes their designated pickup/sweet spot may not be to your proffered liking. In the same way the tension may not be to your proffered personal grip. We are happy to offer returns on tweezer for a refund less shipping. It's important to know tweezers are all hand crafted and will have acceptable variances in degree setting and tension as they individually made, meaning no 2 will ever be the same or identical because of the unique nature of how they are made much like the lash fans you craft during an appointment will never be exactly identical as they are handcrafted in nature. All tweezers are hand tested for functionality before shipping for this reason Return -Shipping of tweezers for exchange or refund due to personal preference will be at your cost. If Exchange is requested a small shipping fee will need to be paid before the items are re-shipped to you, as there is a freight cost with Australia post that needs to be covered.
Lash trays that have been opened can not be returned, please choose wisely. We recommend trying a mixed tray of a new collection or diameter of lash you wish to try before purchasing and entire collection and finding out they are not to your personal preference or the best collection for your proffered pickup style. Please review our LASH FINDER to assist with selection process.
Adhesives can not be returned and will not be refunded after shipping. To avoid adhesive disappointment please refer to detailed storage instructions on each item page and listed on the packaging. Please visit our ADHESIVE FINDER to assist with adhesive selection based on your lash environment and proffered viscosity and attachment speed. We welcome calles with our National Educator to help you find your adhesive happily ever after you can book a call time via email hello@lashboxla.com.au
To initiate a return, contact us at hello@lashboxla.com.au to obtain a return authorisation number within 30days of shipment, and 5 days for shipment damage, faulty items or defects. After we complete this process above for relevant items, you will be issued with a return authorisation number. It is mandatory that the return authorisation number must be clearly marked on the outside of the packaging along with your original order number #LBAU0000 Any returns sent without the return authorisation clearly marked will not be accepted or processed. No return will be considered if contact has not been made via email within 14 days after receipt of original shipment delivery. Please note we can not offer refunds on items, orders or packaged that do not make it back to our warehouse. In the event we require a damaged package or faulty item to be retuned to us we will generate a return label this will be emailed to you and can be attached to the parcel, after attaching the label to the parcel simply deliver it to your local post office or place the item in the mailbox - tracking will be engaged at our end. Change of mind returns or when you find a product not suitable for your professional application will have be eligible only for a store credit or exchange.
Please allow up to 2 weeks for us to process your return. Refund or Store credit processing times can take between 1-7 business days to reflect on your bank account/afterpay/Klarna account. You will receive an email from us at the time of refund processing to let you know we have completed your refund.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at hello@lashboxla.com.au.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded if noted final sale, and sale change of mind is at our discretion.
Exchanges (if applicable) 5% Restocking fee applied to exchanged items for change of mind or incorrect selection.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at hello@lashboxla.com.au and send your item to: P.O Box 4059 Penrith Plaza 2750
Shipping
To return your product, you should mail your product to: P.O Box 4059 Penrith Plaza 2750
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, If you choose to return the parcel as a return to sender the minimum shipping cost of $11.95 will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are return shipping an item over $50 you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item, items not received or delivered to our warehouse can not be refunded.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the original order number.
To start a return, you can contact us at hello@lashboxla.com.au. Please note that returns will need to be sent to the following address: PO Box 4059 Penrith Plaza, Penrith NSW 2750
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at hello@lashboxla.com.au.
Damages and issues
Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Faulty Items
Please inspect your order upon reception and contact us immediately if the item is defective, faulty or damaged, our faulty item replacement has a limitation of 60 days from delivery as some items if incorrectly stored can perish over time and this would not fall under our faulty item replacement policy and is at our discretion.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as adhesives), and personal care goods (such as opened beauty products or liquids), Adhesive & liquids, Lashes have a 30 day faulty notification requirement. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@lashboxla.com.au.
Chargeback TransactionsProcessing a Chargeback transaction with your banking institution will have flow on effects to future order processing. Your account will be placed on hold until the Chargeback is resolved. No Future orders will be processed, refunded or shipped until the nominated date by your bank.
Customer service e-mail hello@lashboxla.com.au
Customer service via text: 0406904204 Please note calls can only be taken during our customer service hours 10am - 4pm Monday to Thursday Excluding public holidays Sydney time AEDT/AEST
