$24.50 AUDLast updated: November 3, 2026
Return eligibility depends on the items in your order.
Where returns are accepted, items must be returned in the same condition they were received, unused and in their original packaging or as otherwise indicated in the return instructions. Products exempt from returns opened lash trays, liquids, health and personal care items. Additional non-returnable items: Gift cards, Downloadable software products & training/education.
We may reduce your refund if the item has been used, damaged, or handled more than necessary.
You may request a return within 30 days after your item is delivered.
You are responsible for arranging return shipping.
A 5% restocking fee will be deducted from your refund.
Some items are final sale and cannot be returned.
You can request cancellation or removal of items from your order for 15 minutes after the order is placed.
Whether return or cancellation requests are accepted depends on the terms above and your rights under applicable law.
Contact us before returning an item.
If your return is approved, we will provide you instructions on how and where to send your package to complete your return.
Items sent back without first requesting a return will not be accepted.
To start a cancellation request, contact us.
Please inspect your order when you receive it and contact us immediately if an item is defective or damaged, or if you received the wrong item.
Some items may not be eligible for return, as stated in the return terms above or on the product listing, website, or in-store at the time of purchase.
Contact us if you have questions about whether a specific item can be returned.
Adhesives can not be returned or refunded after shipping. To avoid adhesive disappointment please refer to detailed storage instructions on each item page and listed on the packaging. Please visit our ADHESIVE FINDER to assist with adhesive selection based on your lash environment and proffered viscosity and attachment speed. Email hello@lashboxla.com.au if you would like our National Educator to help guide you.
Troubleshooting: professional products can take time to learn their differences from previous supplies you may have worked with. We are here to help guide and add to your education about the latest science and international standards we have available to us. In no way is this process a question about your ability, experience or knowledge. In fact this process is quite the opposite it is designed for us to help us learn your product needs better for smoother innovation of new supplies and help fill any gaps in the personal usability process including education knowledge vs application understanding. If we cannot assist through this process to resolve your issue we will offer alternative options.
Contact us to ask about exchange options before returning your item.
We will notify you after we receive and inspect your return and let you know whether the refund was approved. If approved, you will be refunded to your original payment method, unless otherwise stated. Your bank or payment provider may need additional time to process and post the refund.
If you do not see your refund within a reasonable period of time since your refund was approved, contact us.
This policy does not limit any rights you may have under applicable consumer protection laws, including rights that may apply if goods are defective, not as described, or otherwise do not comply with applicable law.
To request a cancellation, start a return, inquire about a return, ask about an exchange or report damaged items, please contact us at hello@lashboxla.com.au or use the contact details in our contact information policy.
Chargeback TransactionsProcessing a Chargeback transaction with your banking institution will have flow on effects to future order processing. Your account will be placed on hold until the Chargeback is resolved. No Future orders will be processed, refunded or shipped until the nominated date by your bank.
Customer service e-mail hello@lashboxla.com.au
Customer service via text: 0406904204 Please note calls can only be taken during our customer service hours 10am - 3pm Monday to Friday Excluding public holidays Sydney time AEDT/AEST
