Cancellation policy

Cancellation Policy
Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

 
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it by emailing hello@lashboxla.com.au 
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there. or you can email hello@lashboxla.com.au and we can make these changes for future subscription dates for you. Please note our customer service hours are 10am -3pm Monday - Friday Sydney time AEDT/AEST Excluding Public holidays. 
See our returns policy for more details on returns and refunds.

Cancelling an existing order that has not yet shipped 
If you would like to cancel or make changes to an order that you've just placed, please email us at hello@lashboxla.com.au as soon as possible within 15 minutes of placing your order. Customer service hours Monday to Friday 10am - 3pm AEDT/AEST. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.

To add an item to your order simply place a second order and use code "ADDTOORDER" at checkout to link these 2 orders. This can only be applied to orders that have not yet been shipped. If your order has already been shipped this item will be refunded. 

Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.

Try before you buy
When you purchase a try before you buy item, we authorise your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.

AEDT = Australian Eastern Daylight Time or AEST = Australian Eastern Standard Time