Shipping Policy

What are my shipping options?

We ship most of our orders via Australia Post standard post & Express Post for next day delivery to city centres 2-4 days to regional locations. Orders are shipped and delivered to a valid postal address on business days only (Monday – Friday, excluding major holidays). You can calculate your shipping during checkout. 

Ground Shipping

Most orders are processed and shipped within 24 hours of purchase, depending on product availability. Any orders placed on weekends or holidays will be processed and shipped the next available business day.

Once your order has been processed, transit time is anywhere between 1 to 7 business days, depending on your shipping address & selection. Shipments may be delayed due to internal server errors, shipping cutoff times (11am business days), weather, and other unexpected conditions.

Expedited Shipping

Express Post purchases placed by 11:00 am AEDT will be processed and shipped on the same day, depending on product availability. All expedited shipping orders placed after 11:00 am AEDT will be processed and shipped the next available business day. Note that these times are not guaranteed and may be delayed due to internal server errors, weather, and other unexpected conditions.

Please note that orders are shipped and delivered on business days only (Monday – Friday, excluding major holidays).

AEDT = Australian Eastern Daylight Time

Do you ship internationally?

We do ship internationally only to NEW ZEALAND, You can calculate your shipping at the check out.  

How will I know when my order ships?

Tracking information will be sent via e-mail upon shipment of goods. Charges are subject to change without notice.

Return Policy

We have a limited return policy because we cannot restock returned goods, and we have to absorb the cost.  If you wish to return a product, please review this policy in full and then call us to discuss the reason you wish to return your product.

Return Procedure

    To initiate a return, contact us at hello@lashboxla.com.au to obtain a return authorisation number within 14 days of shipment (3 days for shipment damage or defects). It is mandatory that the return authorisation number must be clearly marked on the outside of the packaging. Any returns sent without the return authorisation clearly marked will not be accepted or opened.  No return will be considered more than 14 days after original shipment/purchase checkout.

    Shipping and handling costs are your responsibility and will not be reimbursed –only the product cost of authorized returns is refunded. Allow 2 weeks for us to process your return once we receive your returned items. If you choose to return the parcel as a return to sender the shipping cost of $10.95 will be deducted from your refund. 

      Read Product Instructions.

      Prior to using our products, please ensure that you have read and understand all the directions on the product label and on our website, so that you will be able to apply the product correctly.

      Product Damage in Shipment or Defective.

      If the item you receive is damaged in shipment or defective, you must contact us within 3 days of receipt (delivery arrival) to initiate a return. 

      Cancelling an Order

      If you would like to cancel or change an order that you've just placed, please email us at hello@lashboxla.com.au as soon as possible. We will try to accommodate your request; however, orders for items that have already been shipped cannot be cancelled.